tag:status.appointment-plus.com,2005:/historyDaySmart Appointments Status - Incident History2024-03-27T19:51:43-07:00DaySmart Appointmentstag:status.appointment-plus.com,2005:Incident/197444982024-01-17T19:52:57-08:002024-01-17T19:52:57-08:00System Issues<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:52</var> PST</small><br><strong>Update</strong> - Thank you for your patience. The reported issues have been officially resolved and everything is functioning as normal.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:14</var> PST</small><br><strong>Monitoring</strong> - We are seeing positive signs of service restoration and will continue monitoring. We will provide an update when we know the outage has been fully resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:58</var> PST</small><br><strong>Update</strong> - The application is not accessible due to a networking issue at our data center. Their internal teams are still investigating the cause of the outage, we have no ETA at this time. We apologize for the inconvenience this has caused.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:16</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:15</var> PST</small><br><strong>Identified</strong> - The application is not accessible due to a networking issue at our data center. We will update with details and timeframes once we have more information.</p>tag:status.appointment-plus.com,2005:Incident/190006892023-11-02T09:15:59-07:002023-11-02T09:15:59-07:00Account Log in Issues<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:15</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:27</var> PDT</small><br><strong>Monitoring</strong> - Thank you for your patience today. At this time we are seeing material improvements in the issues impacting access to Site Admin users. We expect performance to continue to improve throughout the day. We will provide an update on progress as needed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:55</var> PDT</small><br><strong>Identified</strong> - We have some positive movement coming in regards to a resolution that would restore the access to Site Admin users. As we gather more information to implement this solution, we will post an update.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:29</var> PDT</small><br><strong>Investigating</strong> - We are seeing latency on the Site Admin login when logging into account for some users. We are investigating the issues seen and will provide an update on the resolution.</p>tag:status.appointment-plus.com,2005:Incident/185071802023-09-15T00:00:33-07:002023-09-15T00:00:33-07:00Scheduled Maintenance<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>21:23</var> PDT</small><br><strong>Scheduled</strong> - Thursday, September 14th, DaySmart will be rebooting our servers to keep our Operating System up to date. During this time our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.</p>tag:status.appointment-plus.com,2005:Incident/178124302023-07-10T04:36:12-07:002023-07-10T04:36:12-07:00Incident - 7/10/2023<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>04:36</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>03:33</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>02:41</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>02:36</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>02:34</var> PDT</small><br><strong>Scheduled</strong> - We are performing an essential update and improvement to our software system. During this time, there could be temporary service interruption affecting certain features and functionalities.</p>tag:status.appointment-plus.com,2005:Incident/177863752023-07-06T22:00:28-07:002023-07-06T22:00:33-07:00Log In Issues<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Resolved</strong> - We are happy to state the issues with logging in have been resolved. Thank you for your patience during this time.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Identified</strong> - We are currently seeing issue with booking services online. The issue has been identified and the team is currently working on the resolution. Thank you for your patience.</p>tag:status.appointment-plus.com,2005:Incident/177796922023-07-06T11:24:48-07:002023-07-06T11:24:48-07:00Latency Issues<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:40</var> PDT</small><br><strong>Update</strong> - The data center move is now complete and issues with latency have been resolved. Thank you for your patience during this time.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>05:19</var> PDT</small><br><strong>Monitoring</strong> - Our team is working to improve account workflow experience by moving forward with the migration to our new data center. <br /><br />The migration plan has been designed to minimize risk and customer impact as its foundational principle. We will be moving production environments in small groups, which will help things move quickly and insulate customers from any issues that might occur. <br /><br />During both of these maintenance windows, customers may experience some temporary slowness or connectivity issues. <br /><br />NOTE: This requires no changes on your side before, during, or after the maintenance window. There will be no changes to IP addresses as a result of this migration.</p>tag:status.appointment-plus.com,2005:Incident/174445392023-06-01T14:51:00-07:002023-06-01T14:51:00-07:00Customer Log in Issues<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>14:51</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved. Thank you for your continued patience.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:18</var> PDT</small><br><strong>Identified</strong> - Our team has identified the issue and are working on implementing a fix for the issues at hand. Thank you for your patience in this matter.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:48</var> PDT</small><br><strong>Investigating</strong> - Our team has identified customer log in issues and are currently investigating the issues reported. We thank you for your patience as we look into this matter.</p>tag:status.appointment-plus.com,2005:Incident/166364842023-03-25T22:20:07-07:002023-03-25T22:20:07-07:00Proactive Maintenance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>22:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>20:33</var> PDT</small><br><strong>Monitoring</strong> - Performance has stabilized and we continue to actively monitor.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>16:31</var> PDT</small><br><strong>Update</strong> - The initial maintenance efforts to address intermittent issues with the DaySmart Appointments product have improved performance. We will continue with our remediation and monitoring efforts this evening.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>15:27</var> PDT</small><br><strong>Identified</strong> - We are seeing issues with the DaySmart Appointments product. We will be performing proactive maintenance to remediate the intermittent instability.</p>tag:status.appointment-plus.com,2005:Incident/165761752023-03-21T17:20:40-07:002023-03-21T17:20:40-07:00Latency Issues<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:56</var> PDT</small><br><strong>Monitoring</strong> - Thank you for your patience today. We are seeing material improvements in the latency issues after moving some of our highest-volume workloads to a secondary storage system. We saw immediate improvements to latency and throughput, and at this time we will be continuing to migrate workloads to this secondary environment over the course of the evening. We expect performance to improve throughout the night as we continue to implement this plan. We will provide updates on progress as needed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:58</var> PDT</small><br><strong>Update</strong> - Thank you for your patience today. We are seeing material improvements in the latency issues after moving some of our highest-volume workloads to a secondary storage system. We saw immediate improvements to latency and throughput, and at this time we will be continuing to migrate workloads to this secondary environment over the course of the evening. We expect performance to improve throughout the night as we continue to implement this plan. We will provide updates on progress as needed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:46</var> PDT</small><br><strong>Update</strong> - At this time we are working through best options to improve latency. As a reminder we ask that staff members allow the system to fully load all appointments in the Site Admin.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:52</var> PDT</small><br><strong>Update</strong> - We have some positive movement coming in regards to a resolution that would restore the speed in your account. As we gather more information to implement this solution, we will be reaching out with an update.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:51</var> PDT</small><br><strong>Update</strong> - We are still working to resolve the issues with latency upon logging in/scheduling appointments. Although access to booking has improved we are aware of issues reported with slowness when booking in the client view.<br /><br />As a reminder we ask that staff members allow the system to fully load all appointments in the Site Admin.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Update</strong> - We are still working with the storage vendor to troubleshoot what's causing the slowness with writes. Unfortunately, we don't have a timeline yet, but we are continuing to push for a resolution time.<br /><br />That being said, we are still seeing that most customers should be able to successfully log in to DaySmart Appointments but will continue to experience system slowness or intermittent errors for the time being. We advise you to allow Site Admin appointments to fully loads instead of repeatedly attempting to load to improve functionality.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:14</var> PDT</small><br><strong>Update</strong> - Thank you for your continued patience. At this time, most customers should be able to successfully log in to DaySmart Appointments, but will continue to experience system slowness or intermittent errors for the time being. We will continue to keep you updated as more information becomes available.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:07</var> PDT</small><br><strong>Update</strong> - We are seeing high latency on the storage layer when writing records. High latency will cause requests to take longer. At this time we do not have an estimated time of resolution, however, we are investigating this further for a solution.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:15</var> PDT</small><br><strong>Update</strong> - We sincerely apologize for the inconvenience this has brought. . We have narrowed down what may have caused the issue and are working diligently to find a resolution.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:20</var> PDT</small><br><strong>Update</strong> - Our team has all hands on deck and working to find the root cause of the errors seen. We apologize for the inconvenience this has caused you and your team. We will be providing another update in 30 minutes.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:45</var> PDT</small><br><strong>Investigating</strong> - We are seeing severe latency on the staff member login as well as the client login when logging into accounts. We are investigating the issues seen and will provide an update on the resolution.</p>tag:status.appointment-plus.com,2005:Incident/165118972023-03-16T12:53:37-07:002023-03-16T12:53:37-07:00Log In Errors<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:53</var> PDT</small><br><strong>Resolved</strong> - This issue is now resovled</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:35</var> PDT</small><br><strong>Monitoring</strong> - Issues with logging in have now been resolved and you can now access your account. We will continue to monitor the any issues seen. Thank you.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:34</var> PDT</small><br><strong>Identified</strong> - Thank you for your continued with patience. We have seen great progress with the updates today including access to your account. Currently we are running into an issue with logins from the site admin. Our team has identified the issue and will have it resolved as soon as possible.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:40</var> PDT</small><br><strong>Monitoring</strong> - We are operational again, however we are still updating data which could cause a delay in outbound appointment messages and reporting of old outbound appointment messages. Newly scheduled messages will not be delayed. We will provide a final update once all the data is imported.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Update</strong> - We have identified the issue and progress is going well as we move forward to resolve it. No customer data was lost or at risk. However, due to the manual nature of the restoration, it will still be several hours before functionality is fully restored. Thank you for your continued patience.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:51</var> PDT</small><br><strong>Update</strong> - We are reaching out to provide an update on the issue impacting login for the DaySmart Appointments product. We have identified the issue and progress is going well as we move forward to resolve it. However, due to the manual nature of the restoration, it will still be several hours before functionality is fully restored. Thank you for your continued patience.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:52</var> PDT</small><br><strong>Update</strong> - Progress is going well as we move forward to resolve the issue. We have identified the issue and are now in the stages of resolving the error. Thank you for your continued patience.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:13</var> PDT</small><br><strong>Update</strong> - We are continuing to fix the issues at hand and will be providing updates.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:11</var> PDT</small><br><strong>Update</strong> - We are continuing to fix the issues at hand and will be providing updates.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:25</var> PDT</small><br><strong>Update</strong> - The root cause is due to a problem with our configuration database. The team is working to fix this right now and hopes to have it restored as soon as possible. At this time, we do not have an ETA. We continue to apologize for the delayed outage and will continue to update as we know more information. During this time we ask that you refrain from attempting to log in as we work to resolve this matter.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:03</var> PDT</small><br><strong>Update</strong> - We are working through fixing the issues seen in the system. We are seeing progress as we move forward with this resolution. During this time we ask that you refrain from attempting to log in as we work to resolve this matter.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Identified</strong> - Thank you for your patience as we continued investigations. The root cause is due to a problem with our configuration database. The team is working to fix this right now and hopes to have it restored as soon as possible.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:56</var> PDT</small><br><strong>Update</strong> - We are diligently investigating the issue to resolve the errors seen as soon as possible. As we are working through the first steps of investigation and will provide another update as soon as possible.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:08</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:01</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing errors with logging in. Our team is investigating this issue and we will have this resolved as soon as possible.</p>tag:status.appointment-plus.com,2005:Incident/157294942022-12-28T15:08:04-08:002022-12-28T15:08:04-08:00Incident - December 28, 2022<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>15:08</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>10:38</var> PST</small><br><strong>Investigating</strong> - We apologize, we are continuing to investigate the issue. Please apologize for the inconvenience and will provide more details as we have them.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>10:03</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>07:38</var> PST</small><br><strong>Update</strong> - We are continuing to work on finding a resolution for this issue. We advise you not to reset your username or password during this time. Thank you for your continued patience.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>07:02</var> PST</small><br><strong>Identified</strong> - Our team has identified an issue and are working on a resolution. We will continue to provide updates as we have them.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>05:22</var> PST</small><br><strong>Update</strong> - We sincerely apologize for the issues reported with logging in. Our team is working to resolve this issue as soon as possible. We advise you not to reset your username or password during this time. Thank you for your patience.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>05:02</var> PST</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/104223522022-06-28T09:36:48-07:002022-06-28T09:36:48-07:00Incident - 6/28/2022<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>09:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>07:39</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>07:35</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>07:33</var> PDT</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/96896702022-04-02T01:29:43-07:002022-04-02T01:29:43-07:00Incident - April 1, 2022<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>01:29</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>01:04</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>23:02</var> PDT</small><br><strong>Update</strong> - Our team has identified the issue and are continuing to work on the resolution.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>21:24</var> PDT</small><br><strong>Identified</strong> - Our team has identified an issue and are working on a resolution. We will provide the next update within the next 60 minutes.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>20:39</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue and will provide another until in the next hour.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>19:02</var> PDT</small><br><strong>Update</strong> - Thank you for your patience as our team investigates the current issues reported in the system. At this time we are in the triage process and are working with all hands on deck looking for a resolution. We will be providing our next update at 8 PM, Pacific.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>17:51</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>17:51</var> PDT</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/89129222021-12-22T07:05:15-08:002021-12-22T07:05:15-08:00December 22 -<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>07:05</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:16</var> PST</small><br><strong>Identified</strong> - Some are experiencing issues getting to their account, please use: https://account.appointment-plus.com/ap/ap_admin_v2/login.php to reach the log in page!</p>tag:status.appointment-plus.com,2005:Incident/80910212021-09-27T03:18:36-07:002021-09-27T03:18:36-07:00Incident - September 27, 2021<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>03:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>03:13</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>03:11</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>02:58</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>02:06</var> PDT</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/72666042021-06-16T19:36:40-07:002021-06-16T19:36:40-07:00Incident - June 16, 2021<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:16</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>16:48</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>15:42</var> PDT</small><br><strong>Identified</strong> - We are investigating a potential issue with email notifications. Our team is currently looking into this and we will provide an update within the next 60 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/66561952021-04-03T12:30:43-07:002021-04-12T12:47:19-07:00Incident - April 1, 2021<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:52</var> PDT</small><br><strong>Update</strong> - We continue to see some system instability across a few accounts. Our technical teams are focused on addressing those affected accounts. Returning the system to fully operational for all accounts remains our top priority. We will update this status again once the system is fully functioning for all accounts. Thank you.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>16:49</var> PDT</small><br><strong>Monitoring</strong> - We are seeing some system instability across a few accounts. Our technical teams are focused on addressing the affected accounts. Returning the system to fully operational for all accounts is our top priority. Please continue to watch this page for the most current status update. Thank you.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:14</var> PDT</small><br><strong>Identified</strong> - Our team has identified an issue and are working on a resolution. We will provide the next update within the next 30 minutes.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:46</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:22</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:55</var> PDT</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/65696212021-03-29T15:06:15-07:002021-03-29T15:06:15-07:00Incident - March 19, 2021<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:06</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:13</var> PDT</small><br><strong>Update</strong> - The platform is stable and we continue to work on improving system performance. The technical teams will continue to focus efforts on performance improvement throughout the weekend. Next status update will be posted on Monday, March 29, 2021. Thank you for your patience.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:54</var> PDT</small><br><strong>Monitoring</strong> - The platform is stable and we continue to work on improving system performance. The technical teams will continue to focus efforts on performance improvement throughout the weekend. Please continue to watch this page for the most current status update. Thank you for your patience.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:13</var> PDT</small><br><strong>Update</strong> - The system continues to remain stable across the majority of accounts and we continue to see performance improvements. Returning to full functionality and performance is our top priority around the clock. Please continue to watch this page for the most current status update. Thank you for your continued patience.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>20:49</var> PDT</small><br><strong>Update</strong> - STATUS 032421 – 8:50 PM PT<br /><br />Application Status Update: The system continues to remain stable across the majority of accounts and we continue to work on improving performance. Returning to full functionality remains our top priority. Please continue to watch this page for the most current status update. Thank you for your continued patience during this service disruption.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>14:16</var> PDT</small><br><strong>Update</strong> - We continue to see performance stabilizing across many accounts but are still seeing the intermittent login issues and slowness for some. Fixing these issues continues to remain our top priority. Please continue to watch this page for the most current status update. We apologize for the disruption in service and thank you for your continued patience.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:02</var> PDT</small><br><strong>Update</strong> - Performance continues to stabilize across accounts while intermittent login issues and slowness are still present for some others. Fixing all issues and returning to full functionality remains our top priority. Please continue to check this page for the most up-to-date system status. We apologize for these service issues and thank you for your continued patience.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>16:29</var> PDT</small><br><strong>Update</strong> - We are encouraged to see performance improvements across many accounts, although intermittent login problems persist for some customers and many accounts are still experiencing slowness and reduced functionality. Fixing these issues and returning to full functionality remains our top priority. Please continue to watch this page for the most current status update. Thank you for your continued patience and we apologize for these service issues.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>11:56</var> PDT</small><br><strong>Update</strong> - There continues to be some performance improvements across accounts; however, intermittent login problems continue to be present. Many accounts continue to experience slowness and reduced functionality. Technical teams remain focused on resolving all remaining issues. Please continue to watch this page for the most current status update. Thank you for your continued patience.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>08:16</var> PDT</small><br><strong>Update</strong> - We are seeing some performance improvements across accounts. Intermittent login problems continue to be present, and many accounts continue to experience slowness and reduced functionality. The technical teams continue their focus on progress to resolve these issues. Please continue to watch this page for the most current status update. Thank you for your continued patience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>Update</strong> - The system continues to show signs of instability but is functional for some clients. Some accounts may continue to experience slowness or reduced functionality as the technical teams continue to work through system issues. Please continue to watch this page for the most current status update. Thank you for your continued patience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>13:46</var> PDT</small><br><strong>Update</strong> - Application Status Update: Intermittent login problems continue to be present. Some accounts have reported no further issues logging in, but those accounts may continue to experience some slowness as we continue to work through the issues. Please continue to watch this page for the most current status update. We apologize for any negative impact this has caused you and thank you for your continued patience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:53</var> PDT</small><br><strong>Update</strong> - We are aware of continued login issues at AppointmentPlus. The technical teams continue to work on resolving those issues. Please continue to refer to this page for the most current status. We apologize for the difficulties this has caused and thank you for your patience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:41</var> PDT</small><br><strong>Update</strong> - For a large number of clients, there still is issues we are working to resolve. We continue to work through these issues as quickly as possible.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>07:04</var> PDT</small><br><strong>Update</strong> - We are still trying to identify why some accounts are still experiencing login/authentication issues.<br /><br />Replication servers continue to get recreated behind main servers. Once this is complete, system performance will be restored.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>02:22</var> PDT</small><br><strong>Update</strong> - Most user authentication issues have been resolved. There appear to still be some accounts with intermittent login issues. Research on this continues. <br /><br />Some system performance issues also remain. The rebuilding of replication servers is ongoing and will help. Also, the system was taken off-line to address a network issue that was impacting performance..</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:12</var> PDT</small><br><strong>Update</strong> - Working through any remaining slowness or access reports.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Update</strong> - Continuing to address account-specific access or performance issues.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:09</var> PDT</small><br><strong>Update</strong> - Continuing to work through any remaining slowness or access reports. Most accounts are either back to normal or near-normal performance levels.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:51</var> PDT</small><br><strong>Update</strong> - System performance has improved. However, some accounts are still experiencing access or slowness issues. We will continue to address these issues as a top priority.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:03</var> PDT</small><br><strong>Update</strong> - All servers have been rebooted. Most accounts are accessible, however, we are now addressing system slowness and page time-outs. We will continue to work on this until we are back to normal system performance.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:02</var> PDT</small><br><strong>Update</strong> - Due to continued intermittent access issues, we have made the decision to reboot all servers. This will result in the inability to access your account for a period of up to 10 minutes. However, this action should resolve the intermittent access problems. We sincerely apologize for this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:08</var> PDT</small><br><strong>Update</strong> - Continuing to finalize issue resolution. Many accounts have access restored, but others are still experiencing issues accessing their accounts. Resolving the access issues continues to be the top priority for us and we will restore full account access as quickly as possible.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:26</var> PDT</small><br><strong>Update</strong> - Final cleanup tasks are underway. Full access will be available momentarily to all accounts.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:03</var> PDT</small><br><strong>Update</strong> - We have experienced a server hardware issue in our data center. We are in the final stages of resolution. Full access should be restored shortly.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:53</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:51</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>07:59</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue, thank you for your patience!</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:35</var> PDT</small><br><strong>Update</strong> - We are continuing to investigating the issue. Our team is currently looking into this and we will provide an update within the next 60 minutes.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>05:39</var> PDT</small><br><strong>Update</strong> - We are continuing to investigating the issue. Our team is currently looking into this and we will provide an update within the next 60 minutes. We apologize for any inconvenience.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>05:10</var> PDT</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/64286472021-03-01T12:05:36-08:002021-03-01T12:05:36-08:00Incident - March 1, 2021<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:05</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:32</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:57</var> PST</small><br><strong>Monitoring</strong> - The team has completed work to ensure that normal service has resumed. We will continue to monitor our services for any additional issues and provide updates as necessary. Thank you for your patience.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:34</var> PST</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/62539312021-02-12T07:44:52-08:002021-02-12T07:44:52-08:00Incident - 2/12/2021<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>07:44</var> PST</small><br><strong>Resolved</strong> - Our Support and Operation Teams have been closely monitoring the affected services and are declaring this incident resolved. Thank you for your patience.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>07:40</var> PST</small><br><strong>Update</strong> - The team has completed work to ensure that normal service has resumed. We will continue to monitor our services for any additional issues and provide updates as necessary. Thank you for your patience.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>07:02</var> PST</small><br><strong>Monitoring</strong> - The team has completed work to ensure that normal service has resumed. We will continue to monitor our services for any additional issues and provide updates as necessary. Thank you for your patience.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>06:46</var> PST</small><br><strong>Identified</strong> - Our team has identified an issue and are working on a resolution. We will provide the next update within the next 30 minutes.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>06:38</var> PST</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/61473132021-01-29T13:21:55-08:002021-01-29T13:21:55-08:00Incident - January 29, 2021<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:21</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:57</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:53</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:41</var> PST</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/60878312021-01-22T09:25:01-08:002021-01-22T09:25:01-08:00Incident - January 22, 2021<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:17</var> PST</small><br><strong>Monitoring</strong> - The team has completed work to ensure that normal service has resumed. We will continue to monitor our services for any additional issues and provide updates as necessary. Thank you for your patience.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:13</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>08:52</var> PST</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/60525792021-01-19T11:51:08-08:002021-01-19T11:51:08-08:00Incident - January 18, 2021<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:51</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:08</var> PST</small><br><strong>Monitoring</strong> - The team has completed work to ensure that normal service has resumed. We will continue to monitor our services for any additional issues and provide updates as necessary. Thank you for your patience.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:07</var> PST</small><br><strong>Identified</strong> - The issue has been identified and the fix is being implemented.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:04</var> PST</small><br><strong>Update</strong> - Thank you for your patience, we continue to look into the issue.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:51</var> PST</small><br><strong>Update</strong> - We are continuing to investigate.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:24</var> PST</small><br><strong>Update</strong> - We continue to investigating a potential issue. We will provide another update within the next 60 minutes. We apologize for any inconvenience.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:54</var> PST</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/60471642021-01-17T17:52:42-08:002021-01-17T17:52:42-08:00Incident - January 17, 2021<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:52</var> PST</small><br><strong>Resolved</strong> - Our Support and Operation Teams have been closely monitoring the affected services and are declaring this incident resolved. Thank you for your patience.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:50</var> PST</small><br><strong>Monitoring</strong> - The team has completed work to ensure that normal service has resumed. We will continue to monitor our services for any additional issues and provide updates as necessary. Thank you for your patience.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:30</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:05</var> PST</small><br><strong>Update</strong> - We are still working on a resolution. We will provide the next update within the next 30 minutes.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:29</var> PST</small><br><strong>Identified</strong> - Our team has identified an issue and are working on a resolution. We will provide the next update within the next 30 minutes.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:01</var> PST</small><br><strong>Investigating</strong> - We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.</p>tag:status.appointment-plus.com,2005:Incident/59744252021-01-08T03:21:20-08:002021-01-08T03:21:20-08:00Scheduled Maintenance 01/07/2021<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>03:21</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>02:56</var> PST</small><br><strong>Update</strong> - We are continuing to verify the maintenance items.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>00:55</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>00:08</var> PST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>23:31</var> PST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>22:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>21:50</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>21:50</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance tonight (January 7th) from 10:00pm - 12:00am PST. Your account may be inaccessible for a short period of time (approx. 10 minutes) at some point during the maintenance window.</p>